Information Planet

Created in 2011, Information Planet is an organisation specialised in language stays, the organisation of immersion school programmes, and work-travel holidays. The organisation is located in Brussels and Mons. In this capacity, Information Planet primarily collaborates with English-speaking (United States, Canada, Ireland, Great Britain, New Zealand, South Africa, and Australia), Dutch-speaking, Spanish-speaking, and German-speaking countries.

Information Planet is a member of the Information Planet Global network of educational institutions. The specialist is accredited and recognised by multiple organisations: FOREM, Fédération Wallonie-Bruxelles, ICEF Agency Status Programme, Fonds de Garantie Voyage (GFG), and the Belgian Union Professionnelle des Agences de Voyage (UPAV). Information Planet has experienced continuous growth for 10 years and has 8 employees.

Luna advised Information Planet in the context of crisis communication. RTBF asked questions for a critical report on the sector following a client’s dissatisfaction. Luna drafted a positive and transparent statement to assist RTBF in its information gathering. Luna highlighted the very high customer satisfaction rate of Information Planet, clarified the distinction between language stays in private language schools and school exchange programs, “homestay” and “host family” accommodations, the control and selection of accommodations and host families, etc. Information Planet was ultimately not mentioned in the report. We also prepared a Q&A to respond to any other information requests from journalists.